FAQ

Frequently asked questions

We work on a credit system: each credit corresponds to one visa. You purchase credits based on the number of visas you plan to process, and they never expire. Importantly, there are no other associated costs. Contact sales and we'll build a proposal around your volume.
SOC 2 Type II certified hosting, AES-256 encryption at rest and SSL/TLS in transit, GDPR and CCPA compliant handling, role-based access control, network isolation and deletion on request. Documents are never shared with third parties.
Once you decide to start working with OneVisa, we get your account set up on the platform, and within 15 minutes you're up and running with full access to the system.
Australia is live today (Student subclass 500, Tourist 600 and eVisitor 651, with full ImmiAccount lodgement), and New Zealand student visas are live too. The platform is destination agnostic, and new markets like Canada, USA, Spain, UK, Malta, Ireland, Dubai, Germany and France are being added continuously based on demand. When a market opens, it simply appears in your dashboard.
No. AI handles 100% of the processing, and a certified visa expert validates every case before submission, with a registered expert signing off every file. AI speed, human precision: that's the OneVisa guarantee.
Invite the student to OneVisa. We take care of the application, document collection, expert review and preparation. Once it's ready, you simply give it a final approval before it's submitted.
Once the form has been filled out and reviewed by our experts, and once your team approves the application, the visa is uploaded to the immigration portal automatically (IMMI in Australia), no manual transcription involved. It can be uploaded to your account or to the student's.
Yes, that's the whole point. OneVisa carries the destination-specific visa knowledge, checklists and portal integrations, so your team can sell any market without hiring local experts. You keep the student relationship; we run the visa.
When we detect inactivity or unresolved questions at any stage, OneVisa reaches out directly to the student to remind them about pending items and, if needed, provide support material on how to use the platform.
Yes, we know there are cases where the agency needs to lend the student a hand with the form. You can always log in as the student (impersonate) from your own agency portal and edit anything needed.
It depends on the visa type, but in practice the time is cut in half, since students can complete their visa independently, whenever suits them, with real-time validation and guidance available 24/7.
Minimal. Your team just sends students an invitation; the platform guides everything else. Your dashboard shows every file's status, bottlenecks and alerts automatically.
Your students order certified translations inside their application, valid for the destination country. OneVisa charges a fixed base cost and your agency decides the final price, so you keep a margin on every order. On top of that, the model includes revenue sharing that converts into free visas for your agency, and your Translations dashboard tracks students, pages and your progress toward the next free visa, live. Translations are available today in Spanish and English, with Portuguese and more languages coming progressively.
No. OneVisa is a B2B platform for agencies and education providers only. Students always arrive through you. We never compete with our customers.
Plans are tailored to each institution and differ from agency plans. Contact sales or book a demo and we'll build a proposal around your volume and use case.
SOC 2 Type II certified hosting, AES-256 encryption at rest and SSL/TLS in transit, GDPR and CCPA compliant handling, role-based access control, network isolation and deletion on request. Documents are never shared with third parties.
Once you decide to start working with OneVisa, we get your account set up on the platform, and within 15 minutes you're up and running with full access to the system. There is nothing to integrate before you send your first invitation.
Australia is live today (Student subclass 500, Tourist 600 and eVisitor 651, with full ImmiAccount lodgement), and New Zealand student visas are live too. The platform is destination agnostic, and new markets like Canada, USA, Spain, UK, Malta, Ireland, Dubai, Germany and France are being added continuously based on demand. When a market opens, it simply appears in your dashboard. For your direct students, all three Australian routes run through the same Registered Migration Agent and the same pipeline, so a short course or a study trip doesn't need a second provider.
No. AI handles 100% of the processing, and a certified visa expert validates every case before submission, with a registered expert signing off every file. AI speed, human precision: that's the OneVisa guarantee.
A MARA-registered migration agent working inside OneVisa. The file is built in the platform, the agent reviews it and lodges it from their own account, under their RMA immiaccount, so your institution offers a visa service without ever giving immigration advice.
Invite the student to OneVisa, and that's it. The registered migration agent reviews the file and lodges it under their own RMA immiaccount, so there's nothing for your team to review or upload. You just follow the application live in your Visa Pipeline, from invitation to grant.
Every admitted student appears in your Visa Pipeline with their live visa stage (invited, onboarding, expert review, immigration, completed) in Kanban or table view, plus refusal risk scoring per file. Your admissions team sees the whole intake at a glance, from offer letter to grant.
Yes, as an optional add-on. The registered migration agent meets the student one to one before they open the form and explains what the visa asks for, which documents and funds to prepare and how long each step takes. It is the fastest way to get a hesitant student moving, and it keeps visa questions out of your admissions inbox.
The agent reviews the refusal reasons with the student and, if there is a case, prepares and lodges an appeal through OneVisa as an optional paid service. The file, documents and history are already in the platform, so nothing starts from zero.
Yes. Students buy their Overseas Student Health Cover inside the same flow, with the policy dates matched to their course, so an invalid or missing policy never delays the lodgement.
No. Agencies remain a key recruitment channel. OneVisa covers the students who come to you directly, so you run two channels instead of one, without routing your direct enrolments through third parties.
Minimal. Your team just sends students an invitation; the platform guides everything else. Every immigration question sits with our MARA-registered migration agent, not with your staff, and your dashboard shows every file's status, bottlenecks and alerts automatically.

Still not sure about something? Book a demo and ask us directly, or email hello@onevisa.ai.