FAQ

Frequently asked questions

We work on a credit system: each credit corresponds to one visa. You purchase credits based on the number of visas you plan to process, and they never expire. Importantly, there are no other associated costs. Contact sales and we'll build a proposal around your volume.
SOC 2 Type II certified hosting, AES-256 encryption at rest and SSL/TLS in transit, GDPR and CCPA compliant handling, role-based access control, network isolation and deletion on request. Documents are never shared with third parties.
Once you decide to start working with OneVisa, we get your account set up on the platform, and within 15 minutes you're up and running with full access to the system.
Australia is live today (Student subclass 500, Tourist 600 and eVisitor 651, with full ImmiAccount lodgement), and New Zealand student visas are live too. The platform is destination agnostic, and new markets like Canada, USA, Spain, UK, Malta, Ireland, Dubai, Germany and France are being added continuously based on demand. When a market opens, it simply appears in your dashboard.
No. AI handles 100% of the processing, and a certified visa expert validates every case before submission, with a registered expert signing off every file. AI speed, human precision: that's the OneVisa guarantee.
Invite the student to OneVisa. We take care of the application, document collection, expert review and preparation. Once it's ready, you simply give it a final approval before it's submitted.
Once the form has been filled out and reviewed by our experts, and once your team approves the application, the visa is uploaded to the immigration portal automatically (IMMI in Australia), no manual transcription involved. It can be uploaded to your account or to the student's.
Yes, that's the whole point. OneVisa carries the destination-specific visa knowledge, checklists and portal integrations, so your team can sell any market without hiring local experts. You keep the student relationship; we run the visa.
When we detect inactivity or unresolved questions at any stage, OneVisa reaches out directly to the student to remind them about pending items and, if needed, provide support material on how to use the platform.
Yes, we know there are cases where the agency needs to lend the student a hand with the form. You can always log in as the student (impersonate) from your own agency portal and edit anything needed.
It depends on the visa type, but in practice the time is cut in half, since students can complete their visa independently, whenever suits them, with real-time validation and guidance available 24/7.
Minimal. Your team just sends students an invitation; the platform guides everything else. Your dashboard shows every file's status, bottlenecks and alerts automatically.
Your students order certified translations inside their application, valid for the destination country. OneVisa charges a fixed base cost and your agency decides the final price, so you keep a margin on every order. On top of that, the model includes revenue sharing that converts into free visas for your agency, and your Translations dashboard tracks students, pages and your progress toward the next free visa, live. Translations are available today in Spanish and English, with Portuguese and more languages coming progressively.
No. OneVisa is a B2B platform for agencies and education providers only. Students always arrive through you. We never compete with our customers.
Plans are tailored to each institution and differ from agency plans. Contact sales or book a demo and we'll build a proposal around your volume and use case.
SOC 2 Type II certified hosting, AES-256 encryption at rest and SSL/TLS in transit, GDPR and CCPA compliant handling, role-based access control, network isolation and deletion on request. Documents are never shared with third parties.
Once you decide to start working with OneVisa, we get your account set up on the platform, and within 15 minutes you're up and running with full access to the system.
Australia is live today (Student subclass 500, Tourist 600 and eVisitor 651, with full ImmiAccount lodgement), and New Zealand student visas are live too. The platform is destination agnostic, and new markets like Canada, USA, Spain, UK, Malta, Ireland, Dubai, Germany and France are being added continuously based on demand. When a market opens, it simply appears in your dashboard.
No. AI handles 100% of the processing, and a certified visa expert validates every case before submission, with a registered expert signing off every file. AI speed, human precision: that's the OneVisa guarantee.
Invite the student to OneVisa, and wait for the visa to be ready. Once it's gone through every stage of our process, you'll have the visa ready in your admin for a quick review, so you can decide whether to upload it to the immigration portal.
Every admitted student appears with their live visa stage (documents pending, under review, lodged, granted) plus refusal risk scoring per file. Your admissions team sees the whole intake at a glance, from offer letter to grant.
No. Agencies remain a key recruitment channel. OneVisa covers the students who come to you directly, so you run two channels instead of one, without routing your direct enrolments through third parties.
Minimal. Your team just sends students an invitation; the platform guides everything else. Your dashboard shows every file's status, bottlenecks and alerts automatically.

Still not sure about something? Book a demo and ask us directly, or email hello@onevisa.ai.